- This is manual order set by customer support;
- Please DO NOT buy this manual order if you haven't contacted our customer service before;
- Please put detailed information about this order in the NOTE field (located in shopping cart).
|US||EU||UK||Bust||Waist||Hips||Hollow to Floor|
For full measurement guide, please visit our "How to Measure".
Shipping & Returns
Total Delivery Time = Processing/Tailoring Time + Shipping Time
The process/tailoring time is 8-15 days.
Shipping Time & Cost
It takes about 2-8 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
We will send you an email once your order has been dispatched, containing details on how to track your order online.
We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address or under any other circumstances beyond our reasonable control.
You can return and get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.
Since all our products are made to order, so you can't return for the following reasons:
1. Everything is OK but you just don't like;
2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
Please contact our customer support before sending back any products. Click contact us in the page bottom and choose return, refund & exchange subject with your order #. Other seller contact information (e.g. facebook, etc.) won't be replied for return issue.
All inquiries must be submitted no later than 7 days after receiving the shipment.
The product must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn other than to try the product(s) on and in the same state that it was sold to you.
Please note that any labels or tags must remain intact and the product(s) should be returned in or with its original packaging.
If the gifts are sent with your product, you need return it as well.
To check full return and cancellation policy, please click this link.