When you buy this service, the event date is required to be offered. You can offer it in the NOTE field at shopping cart page or email us with subject "Order # + Event Date". If you don't offer, we are not responsible for the delay if any.
Since all our dresses are made to order (handcrafted) even if you choose standard size & shown color, so they all have tailoring time (The time we make the dress).
Rush order service is only to expedite the tailoring/processing time. It doesn't include any shipping time (the time the shipping carrier takes). You need choose specific shipping method if you need it faster after we finish the dress.
Total time you receive the dress = tailoring time (regular or rush order) + shipping time (choose shipping method at checkout page)
Generally our regular tailoring time is 10-20 days (time for some dresses with much handwork or that need be dyed may be extended). But if you need it urgently, please buy our rush order service.
Promised Tailoring Days for Dresses with Rush Order Service:
- Standard: 9-13 Days (10-15 Days for dress list price over 150USD)
- Expedited: 7-10 Days (7-12 Days for dress list price over 150USD)
- Expedited Plus: 5-8 Days (Need contact us first if the dress list price over 150USD)
- 1. Our RUSH ORDER SERVICE Promised Days is only tailoring time. It doesn't include any shipping days. If you need it ship faster after dress finished, you need choose expedited shipping at checkout.
- 2. If you need 2 dresses in rush, you need buy 2 "RUSH ORDER SERVICE".
- 3. Please buy this service together with your dress in one order.
- 4. We don't guarantee this promised date during following holidays: Thanksgiving, Christmas, New Year, China Spring Festival, etc. You need contact us for rush order during these holidays.
- 5. Service can't be refunded (You can request refund only when we don't finish your dress in promised days).
- 6. We may refuse rush order service or change this promised date for some complicated styles (especially for styles with list price over 150USD). If so, you will receive an email with extended-time details.
- Due to COVID-19, the delivery time may be delayed for a few days in some areas.
Q: Why is your tailoring time extended for dress list price over 150USD?
A: Usually dresses with list price over 150USD have very complicated beading or other decoration details. This handwork takes much more time.
You can also choose rush order at checkout payment procedure.
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For full measurement guide, please visit our "How to Measure".
Shipping & Returns
Total Delivery Time = Processing/Tailoring Time + Shipping Time
The process/tailoring time is 8-15 days.
Shipping Time & Cost
It takes about 2-8 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
We will send you an email once your order has been dispatched, containing details on how to track your order online.
We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address or under any other circumstances beyond our reasonable control.
You can return and get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.
Since all our products are made to order, so you can't return for the following reasons:
1. Everything is OK but you just don't like;
2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
Please contact our customer support before sending back any products. Click contact us in the page bottom and choose return, refund & exchange subject with your order #. Other seller contact information (e.g. facebook, etc.) won't be replied for return issue.
All inquiries must be submitted no later than 7 days after receiving the shipment.
The product must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn other than to try the product(s) on and in the same state that it was sold to you.
Please note that any labels or tags must remain intact and the product(s) should be returned in or with its original packaging.
If the gifts are sent with your product, you need return it as well.
To check full return and cancellation policy, please click this link.